Q1. What system environment does the smart phone needed to install Apps?
A1: Android 4.1 or above (Android phones); iOS 7 or above (iPhone). Other operating systems are not available. The iOS App will be available in April.
Q2. How can I get Xiao Yi and Apps paired?
A2: Firstly, install the app and open it, then open your camera and open the WIFI, the blue indicator light wi
ll be flashing. You can click the camera icon at the bottom of the interface, find “YDXJ_xxxxxxx”(xxxxxxx is the later seven number of your camera battery serial number), the initial password is 1234567890.
Q3. How to change WIFI name and password?
A3: After the camera and smartphone connected, click the setting icon on the top right corner, find “WIFI settings” to set your new name and password.Then waiting for the restart of your camera, they will be connected automatically.
Q4. How to restore factory settings?
A4: After connected to the smartphone, you can find the “factory data reset”.Or you can press the power button and WIFI button for a while, after a “DI” sound, it will be reset to factory data.
Q5. Why the camera can’t be connected to phone?
A5: Please check:
1. The apps on your phone is the newest edition
2. The camera wifi function has been opened, the blue indicator light is flashing.
3. The smartphone has been connected the other camera wifi.
4. The password is right.
5. Ensure the distance between the two devices is within 100 meters.
6. If there is many wireless hotspot jamming.
If the above operations are of no use, you can restore your camera to factory settings. Do remember to save your data before you do this.
7. The app might now work properly on some android phones, please try another phone.
Q6. The indicator light is on, but I can’t find the WIFI?
A6: The light is flashing, you can find the WIFI hotspot, if the light doesn’t flashing, it for bluetooth pairi
Q7. Why I can’t view photos or videos on apps?
A7: All the photos and videos recording by Yi are saved on SD card, you can download the files to your phone, then you can view them on your phone.
Q8. Why I can’t take a snapshot while recording?
A8: The following resolution does not support capture function:
1. 1080P 60FPS/48FPS
2. 960P 60FPS
3. 720P 120FPS
4. 480P 240 FPS
Q9. How to take a quick shot?
A9: Switch Photo and Video mode by short press the power button, press the shutter when indicator light is dark (photo mode).
Q10. What video standard is supported?
A10: NTSC and PAL.
Q11. Why it become slow when taking photos in dark?
A11: Because the camera need more time to exposure.
Q12. Why the photos and videos edges have deformation?
A12: It’s the wide-angle lens, if you don’t like this deformation, you can open the correct function in Settings.
Q13. Why the files have been deleted?
A13: If you opened the cycle recording function, the earlier file maybe deleted to save storage.
Q14. How to download photos and videos?
A14: Download them in the File management on your phone through App.
Q15. Why the camera become very hot when charging?
A15: Please charge your camera in the power off state.
Q16. How long it takes to charge the battery?
A16: About 90 minutes in the power off state. The indicator light will be automatically out when the battery is full charged.
Q17. Micro SD card supported?
A17: Yes, without micro SD card, the camera can’t take photos or video. Support maximum capacity to 64GB, FAT32 format. We suggest you to restore factory settings when you insert a SD card for the first time through app.
Q18. How long the battery can be used？
A18: It’s depend on the mode you choose, it can be used for 85 minutes on 1080P 30fps mode.
Q19. How to view photos and videos?
1.Download the photos and videos into your phone through app, you can find them in your file management.
2.Using a card reader to copy your files in SD card to your PC, then you can view them on computer.
3.Conneting your camera with computer through USB cable to view.
Q20. How to update new edition?
A20: If there is a new edition available, the app will reminder you to update, please make sure the power is sufficient. We suggest you to update when the electric quantity is above 35%.
Q21. How to clean the camera surface?
A21: Using flannelette or glasses cloth to wipe the lens, clean the body with clear water, wipe to dry. Do not use alcohol.
Q22. How to connect the camera to 2 or more phones?
A22: The camera does not support that yet.
Q23. Where can I get the accessories?
A23: The Xiaomi official will release the waterproof case, HDMI cable, av out cable, belt mount and other accessories soon. We will list them on GeekBuying.com at the first moment.
Q24. When will you ship my order?
A24: We have plenty of stock now and new batches still are coming everyday, order now and we will send it right away!
Q25. Can GoPro accessories compatible with the Xiaomi Yi camera?
A25: Most GoPro accessories are compatible with Xiaomi Yi Action Camera except the waterproof/protective housing case or batteries.
Visit GeekBuying Xiaomi Yi Camera product page for more information about the product.