1.Q: Can you send me the item as a free gift to avoid customs taxes?
A: Yes, usually we can declare it’s under 25 US dollars as gift with free shipping method.
If you have any request about declaration, please leave us a message in the order before delivery.
2. Q: Who will pay for customs duty?
A: You may be charged customs duties and taxes for something purchased online. Buyers are responsible for custom taxes.
3.Q: Is the phone unlocked and rooted?
A: Yes, most of our phones are unlocked and rooted before we ship out.
4.Q: Does the phone have my hometown language?
A: All our phones are pre-installed Multi-language, pls check our language list in the description
5.Q: How can I type in my native language?
A: Please download Google Keyboard yourself after receiving the cellphone.
6.Q:Can you install the Google play store?
A: Yes. All our phones are pre-installed the Google play store. If you don’t ask for factory firmware, we need to open the box and install official global firmware.
7.Q:How to upgrade the firmware?
A: We put the latest firmware on the product page, you can download it, if you can not find it, you can send email to email@example.com with your requirement.
8.Q:How to check whether the phone can be worked in your country?
A: For the network coverage is not the same in different countries and areas, please contact to your local carrier to make sure if this phone is compatible with their communication frequencies. And you can also take this website as reference: http://www.willmyphonework.net/
9.Q: What size of SIM cards are used in the smartphone?
A: We describe the type of sim card in the description.
10.Q:I can not turn on the phone when I receive it, what can I do?
A: As a long time delivery, the battery runs out, we suggest you charge it about 10 hours the first time use it.
11.Q:How long can I receive the item?
A: If you choose free air mail, it will about 20 working days; If you choose DHL express, it will take no more than 7 days.
12.Q: Why the Storage is lower than the description on the page?
A: We are sorry for your trouble ,let me explain to you. you will find RAM and ROM information we mentioned in the advertisement is less than the title,that is because we will install some software and android systems in the phone before shipping,so these software and systems will take up some memory.it is like when you install WIN7 or XP OS into your laptop ,it will read less momory than real one.
13. Q: What if I’m dissatisfied with the product?
A: So sorry to hear that. We guarantee you will be 100% satisfied with the quality of your product. If you’re unhappy with it, please contact our Customer Service firstname.lastname@example.org who will be glad to help.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.
14. There is no earphones in the package of Xiaomi phone. If you need them, please purchase.