1.Q:Could you test the item before shipping?
A：Yes, we will test all the functions before shipping.
2.Q：All buttons of this tablet PC work properly？
A：Yes, all buttons work, but please note: some buttons are just compatible to some games.
3.Q：What about the declaration and customs?
A：You can send your order number and request to track_order@geekbuying.com after you ordered. If you do not make your order yet, please sent to payment_issue@geekbuying.com.
About the customs, please consult with your local customs department, as each country has different customs policy.
4.What’s your delivery way? and shipping charge?
All the product in our website is free shipping via Airmail except that items over 2kg. You can also choose other delivery way (DHL, EMS) , and the charge will be count when you ordering.
5.Q: What is the standard of the power adapter?
A：Tablet PC comes with US plug power adapter generally, but we will set a converter as your shipping country.
6.Q：What games does this tablet PC pre-installed? Is that same as the pictures show on your website?
A：This tablet PC does not come with games pre-installed. All the games show on our pictures can be installed, or you can go to our blog to download a game center.
7.Q：When does this item arrived?
A：Generally, we will deliver in 3-7 days, the shipping time as below
DHL: 3-5 BUSINESS DAYS to your door
EMS: 5-8 BUSINESS DAYS
Airmail free shipping: 15-30 BUSINESS DAYS
8.Q：Can you ship to xx place?
A：Yes, all over the world.
9.Q：Can this tablet be used for calling?
A：With GSM, the tablet has call function.
10.Q：Some devices doesn’t have reset button, how to operate when it crash?
A： Please long press power button for about 10-15 seconds to shut the tablet down.
11.Q：Why use third party software testing screen resolution and the result is not same as the actual?
A：Because the above Android 4.0 system in detecting screen resolution without computing the bottom of the screen(below 1280 * 800 will occupy 48 pixels, higher than the resolution of the screen may be accounted for 96 pixels), so the result less than the actual screen resolution. Example: assumption that the software detects the screen in the horizontal screen (or vertical screen)the resolution is X*Y, we add the status bar of the 48 (or 96), namely: X* (Y+48) or X* (Y+96) tip: you can see the screen resolution in settings, display, or screen adaptation.
12.Q：How to check the tablet memory space?
A：Get into the setting — > application, click the “running” tab, and the display memory space used and available will show at the bottom of the screen, to add up them is the total space.
13.Q：Does this tablet heat dissipation vey heavy when using?
A：Because of the current CPU frequency is running at about 1GHz, so compared with the traditional MP4 products the heat and power consumption will be high, especially in the running 3D games (such as Urban Racing, Gourmet Coaster and so on), and playing more than 720P HD video, the tablet surface temperature will be about 40 degrees Celsius, this is a normal phenomenon.
14.Q：Using third party software (such as: AnTuTu Benchmark) to detect display information is Quad-Core ARMv7 Processor.., what does this mean?
A：It means CPU is Quad Core, the processor is ARMV7
15.Q：About the memory，why the actual is different from the test result?
A： It’s normal, as an example of 8G, due to the characteristics of flash memory and the differences in software and hardware conversion, 8GB disk available capacity is probably around 7.5GB in fact, Android operating system has occupied a part of space, in addition, in order to install the software (something like computer C drive), then the system will occupy about 1GB, so at last we can see the space is only more than 5GB.
16.Q：Why we can see the amount of memory less than actual about 200MB?
A：CPU decoding video occupied a part of memory, this part of the memory is shielded by the system and invisible. If the deposit is 1GB model, the total memory detected probably only more than 800 MB, if the memory is 2GB model, the total memory detected probably only about 1.8G.
17.Q：How much the general installation space(ROM) of the application of the tablet?
A：The default application installation space is 2GB (2048MB)
18.Q：How to view the space (ROM space) that application installed on this tablet ?
A：In fact it’s separated from the disk for storing a part of the installation program. So we set up in the settings– > so you can see two “internal storage space”, the less one is the application installation space, and another one is disk space.
19.Q：Can this tablet match G910 handle to play games?
A：Yes, as long as your tablet with built-in bluetooth
20.Q：How long is the warranty period?
A：About the warranty period, you can reference: http://www.geekbuying.com/help/about/guarantee
21.Q：Is there a flash firmware for the tablet?
A：You can go to our blog to search, in general we will upload the firmware to the blog. If not, you can send mail to after_arrival@geekbuying.com, we will upload firmware as soon as possible.
22.Q：What’s the requirements for charging the tablet?
A：The tablet built-in lithium battery of the polymer, the factory has activated, so there is no need to overcharge or over discharge at the frist time, the normal boot full of electricity is ok. Recommend the user to use the built-in charger power charge. If long time no using the tablet, we suggested that the battery should full charge.
23.Q：When playing the part of the gravity games, the gravity direction is opposite, how to set up?
A： Get into the “setting” — > “display” — > “gravity sensor coordinate system”,and to reset the coordinate system. If parts of the game need gyroscope sensor support, and the tablet without the gyroscope sensor, the tablet cannot support this kind of games.
24.Q：What file system does the tablet support?
A：Support FAT32 and exFAT file system.
25.Q： Why It can not copy some above 4GB file?
A：The FAT32 file system does not support some files larger than 4GB. So you need to put the tablet to connect to the computer, firstly format it into a exFAT file system, and then you can copy that.
26.Q：Why does some tablet PC don’t have the touch screen calibration function?
A：Only the resistive screen tablet have calibration function. Tablet PC with capacitive screen does’t have this function. If find that touch screen is not sensitive, you can flash the firmware to solve it.
27.Q：Whether tablets support OTG function, how to operate?
A：Yes, support OTG function. Firstly, connect the OTG cable(not included) to the USB port of the tablet, then connect the USB flash drive(or other devices) with the OTG cable. This tablet will identify peripherals intelligently. You can find external devices in the “File manager” after connected successfully.
28.Q：Why does computer prompt to install drivers once connected with tablets?
A：It’s because the USB debugging function is openning. You can access setting to find the Developer Options, turn off the USB debugging funtion, then connect to the computer.
29.Q：Why does tablet can not connect to computer?
A：When the tablet is in dormant state, the peripheral detection is not on work, so the tablet cann’t be identified by the computer, and the tablet will not show any on-line hints, you need to press the Power button to wake up the system. If it still show any hints in awakened state, please access to Settings to find Developer Options to uncheck USB Debugging.
30.Q：How to set up E-mails on tablet?
A：Please set up the E-mail settings to ensure it can work before use, the most important part is set up the send and receive mail server. 163 E-mail, for example:
1. Connect to the Wi-Fi;(Email Settings should be carried out under the conditions of networking)
2. Click the “Send E-mail”, then enter your email address and password.
31.Q：Why can’t some APK application software work after installed?
A：Appear such problems, it is possible that these software does not support the system temporarily.
32.Q：Whether tablets support watching videos on web page?
A：Yes, Android OS works well with videos of HTML5 format, some parts support watching videos of Flash format on web page.
33.Q：What kinds of output does this product support?
A：HDMI only. No extra settings, connect to TV with HDMI cable, adjust the format on TV, then it will display picture.
34.Q：Why does picture showed incomplete with TV output?
A：The tablet output with TV is in fixed format of 1080P 60Hz, if the resolution of TV is not this format, it will show pictures incomplete.
35.Q：The tablet doesn’t show “in charging” when connect with charger in screen protection state, why?
A：When the tablet is in dormant state, the peripheral detection is not on work. Please press the Power button to wake up the system, then it will show corresponding charging status.
