Geekbuying Used Phone Guarantee
We want you to shop with confidence and be fully satisfied with your purchase on Geekbuying.
Geekbuying Used Phone Guarantee gives you:
A replacement or refund within 90 days of receipt if the product does not work as expected.
The same standard return policy for most purchases on Geekbuying if the product does not look like new.
Quick support for claims and free troubleshooting via a single point of contact at Geekbuying.
Geekbuying Used Phone Guarantee Coverage
The Geekbuying Used Phone Guarantee is applicable on select Used phones where specifically mentioned on the product information page and covers hardware problems not caused by the owner, such as defective parts. Theft, accidental damage, and problems associated with software or data loss are not covered under the guarantee.
Geekbuying Used Phone Guarantee Claim Procedure
If the product does not work as expected within 90 days of receipt, contact us at Geekbuying via any of the following options:
Call Us: You can reach a dedicated Geekbuying customer service associate at the number +86-(0)755-23943772
Live Chat or send us an email may be a better option due to an increase in Email inquiries.
With the above options, a dedicated customer service associate will first troubleshoot the problem. If the troubleshooting process does not fix your issue, and your product is covered by the Geekbuying Used Phone Guarantee, you can get a replacement unit if one is available. If a replacement isn’t available, you will get a full refund. The option for a replacement unit is only available for products fulfilled by Geekbuying.
You will need to return your defective unit at no charge to you. If you do not return the unit within 90 days of receipt, you may get charged the original amount you paid for the item. If you choose to get a full refund and purchase a new item that has a shipping cost, you will need to pay for that shipping cost.
Note: You must save and back up all your data, switch off any phone tracking options on the device and perform a factory reset to remove personal data before returning your defective unit. If these steps are not performed, the device will not qualify for a replacement or refund. On qualifying products, you may get the option to use Geekbuying approved repair service instead of a replacement. In this case, you will not be required to save and back up all your data, as the repair provider will return the product to you.